ATC Broadband FAQ

Here we cover technical troubleshooting, internet performance, and equipment configuration.

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Troubleshooting Internet Connectivity

Question: What steps should I take if my internet is not working?

Answer:

If you are experiencing a loss of internet connectivity across your home or business, the issue may be related to your router. Please follow these troubleshooting steps before contacting support:

1. Check Power Status: Verify that your router is powered on. You should see blinking or solid lights on the device.

2. Reboot the Router:

   • Disconnect the power cord from the back of the router or the wall outlet.

   • Wait at least 60 seconds.

   • Reconnect the power cord and wait for the device to fully restart (this may take a few minutes).

3. Check Devices: specific if the connection issue is affecting all devices or just one. If only one device is affected, restart that specific device.

Still having trouble?

If these steps do not resolve the issue, please contact our support team. We can assist you over the phone or schedule an in-person service call if necessary.

• Toll-Free Support: 1-877-217-2842

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Understanding Internet Speed

Question: Why does my internet speed/bandwidth fluctuate?

Answer:

It is normal for internet speeds to fluctuate occasionally. If you notice your connection slowing down, it may be due to one of the following factors regarding how bandwidth is utilized in your location:

• Number of Connected Devices: Your available bandwidth is shared among all devices on your network. If you have multiple smartphones, smart appliances, or computers using the internet simultaneously—especially for streaming services—your speeds may decrease.

• Distance from Router: Wi-Fi signals degrade over distance and through obstructions (like walls). The farther you are from your router, the weaker and potentially "spottier" your connection will become.

Tip: For critical tasks, try moving closer to the router or disconnecting unused devices from the network.

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Network Configuration

Question: What are the ATC Broadband DNS Server settings?

Answer: If you are configuring a third-party router or static network settings on a specific device, you may need to manually enter ATC Broadband's Domain Name System (DNS) server addresses.

Please use the following settings:

• Primary DNS: 199.180.178.100

• Secondary DNS: 216.81.120.100

If you are unsure how to apply these settings, please consult your device's manual or contact our technical support for guidance.

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Billing & Account

Question: How do I contact support or pay my bill by phone?

Answer:

ATC Broadband offers dedicated phone lines for technical support and bill payments to ensure your inquiries are handled quickly.

Technical Support & General Inquiries:

For help with your service, internet troubleshooting, or general questions, call us toll-free:

• Phone: [phone]

Pay-By-Phone:

To make a bill payment via our automated phone system, please call:

• Phone: [phone]

Headquarters Info:

• Address: 405 W. 11th Street, Alma, GA 31510

• Local Phone: [phone]